City Internet Policies

Terms and Conditions for Online Utility Payment


By submitting your payment information using this online form, you confirm your acceptance of these terms and agree to pay the indicated “Payment Amount” which MAY include a non¬refundable service fee charged for this service. If your payment is subject to this service fee, it will be indicated as “Service Fee” and will be charged in addition to the amount(s) owed to your payee.

Warning: Utility bills paid online through unauthorized third-party web pages such as Doxo or may not apply to your water and sewer charges in time to prevent service shut-off. If you pay your bill through Doxo or others it may include an additional charge, higher than paying through the city web page. Click the link on the city payment page to pay your utility bill directly to the city. If you desire a more detailed explanation of the online payment of your bill, contact the Utility Department at 431-2280.

Completion of Payment

You are solely responsible for providing accurate and complete information to use this service and for confirming any amount(s) owed to your Payee. Completion of your online payment is contingent upon both (1) the authorization of payment by your credit card company or financial institution and (2) acceptance of your payment and (if applicable) documents filed with your payment by your Payee. If we are unable to process your payment, we will attempt to notify you at least once using the contact information you have provided. If your payment is not processed or authorized by your credit card company or the financial institution (as applicable) or your payment is not accepted by your Payee, your payment liability shall remain outstanding and unpaid and you will be responsible for any penalties, late fees and interest charges assessed by your Payee.


You agree that we cannot be held liable for any direct, indirect, incidental or special punitive or consequential damages that result in any way from your use or inability to use this service or that result from mistakes, omissions, interruptions, deletion of files, error, defects, delays in operation or transmission or any failure of performance.

Privacy Policy

The City of Park Hills does not intend to collect personally identifiable information (PII) from visitors to the city's websites.  Information sent to the city via e-mail may be used by the city staff to process complaints, permits or other requested activities.  The City of Park Hills is a public governmental body subject to Chapter 610 of the Revised Statutes of Missouri, commonly known as the Sunshine Law. If an appropriate request is made to the City Clerk's office for information that is subject to disclosure by the Sunshine Law, the City of Park Hills will be required to disclose the information requested, even if it may include your personally identifiable information (PII). 

The City of Park Hills may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to:

  • Conform to the edicts of the law or comply with legal process served on the City of Park Hills or the site.
  • Protect and defend the rights or property of Park Hills and its websites.
  • Act in urgent circumstances to protect the personal safety of citizens of Park Hills, its Web sites, or the public.

The City of Park Hills supports and complies with the Child Online Protection Act (15 USC 6501). However, we have no way of distinguishing the age of individuals who access our website and may collect information from all individuals, including those that may be under the age of 13 years, and apply the same privacy policy to those users. If a child under the age of 13 years has provided us with personal information without the consent of their parent or guardian, the parent or guardian should contact us to remove that information from any city database and delete the data from any city records. 

Web Content Policy

The purpose of the City's website is to provide information about the City's government, services, and attractions. The information included in the City of Park Hills website is believed to be accurate, but it is not guaranteed. The City of Park Hills is not liable for any potential errors, omissions, or outdated information. Assessing accuracy and reliability of information is the responsibility of the user. The City's website may provide links to web sites outside the City's website that also serve this purpose. The City is not responsible for and does not endorse the information on any linked web site unless the City's web site states otherwise. The City Council and staff will decide if a requested link serves the general purpose of the City's website.