ATTENTION PARK HILLS WATER CUSTOMERS!!
Park Hills Water Department is implementing a new billing procedure. Due dates, billing dates, and shut off dates WILL change. Please pay attention to your utility bill!
All bills will go out on the same day each month, and all bills will be due on the same day each month.
This process will allow us to keep moving forward to updating other billing procedures and incentives.
If you have questions, you can call the Water Department at 431-2280.
Paying Your Water Bill
Make your Park Hills utility payment online by clicking here. Read payment terms and conditions here.
Refer to your printed Park Hills water bill for first time sign-in details. There is a convenience fee for processing utility payments online. The total fee amount will be displayed prior to submitting your payment.
The City of Park Hills now offers Electronic ACH payments (Auto-Pay) starting February 2020. If you are interested, you may pick up a form at the office, 11 Bennett Street, or click here to download the AutoPay Authorization Form
. Please fill out the form and return it to the office with a VOIDED check. Once you have been set up for automatic payments, your bill will read "BILL PAY". We must receive the form 5 days before the due date.
If you would like to cancel your Auto Pay, you must fill out an Authorization to Cancel Form and return it 10 days prior to the due date.
The City of Park Hills Utility Department is now offering Electronic Billing. This agreement will change how you receive your monthly utility bill. All bills showing an arrear will be shut off after the due date and a $50.00 reconnect charge will apply. Due to technical errors that can occur with your internet or email provider, the City of Park Hills is not responsible for any electronic bills not received. If interested, you may pick up a form at the office, 11 Bennett St., or click here to download the form. Completed forms can be returned to the office or emailed to email@example.com. If you have any questions, you can call the Water Department at 431-2280.
Warning: Park Hills utility bills paid online through unauthorized third-party web pages such as Doxo or Loginorg may not apply to your water and sewer charges in time to prevent service shut-off. If you pay your bill through Doxo or others it may include an additional charge, higher than paying through the city web page. Click the link on this page to pay your utility bill directly to the city. If you desire a more detailed explanation of the online payment of your bill, contact the Utility Department at 431-2280.
The Sewer Department Warns Users of a Clogging Hazard
The department staff has identified new wet-wipe bathroom products as a clogging hazard for residential sewer customers. The towelette type of product now sold for bathroom use has the potential to clog sewer systems, causing difficulties for residents and for the wastewater treatment system. Residents are asked to dispose of the wet-wipe products in the trash, rather than in the toilet. The department staff likened the new towelette type of product to baby wipes, which should also be treated as solid waste rather than flushed into the sewer system.
Drug Take-Back Program Prevents Water Contamination
The police department, for the convenience of residents, will accept your prescription medication. You may drop your medication off at the Park Hills Police Department anytime from 8 a.m. to 4 p.m. If you live outside the city limits you can still drop off your medication at the Park Hills Police Department.
This service is hosted along with the Missouri Rural Water Association. The message they wish to convey is to not flush your medication. Bring them to your local police department and have them properly destroyed. This will help prevent water contamination and pollution in our environment. Missouri Department of Natural Resources also emphasizes the importance of keeping drugs out of our sewer systems.
Water & Sewer Rates
All water and sewer bills are due and payable monthly. After regular business hours, bills may be paid using the drop box located in front of the utility department entrance or you can pay online. Please refer to your printed bill for first time sign-in details. There is a convenience fee for processing utility payments online. The total fee amount will be displayed prior to submitting your payment. Bills paid through your bank's electronic bill paying service should have the newer nine (9) digit account number for processing. Please check your electronic bill paying arrangements for the nine-digit account number.
Water and sewer bills are due and payable at the time rendered and if not paid within 30 days thereafter, the customer's service will be terminated. Service will not be reinstated until all past due bills are paid, along with a reconnection charge of $50.00 if the connection is made during normal business hours. An after-hours reconnection will be assessed an additional labor fee of $25.00.
The latest increase in the water rate took effect on November 1, 2013. Monthly water rates may be computed as follows:
- 0 Gallons Usage: $7.50 Minimum (with the residential-sized meter)
- Any Additional Gallons: $3.02 Per Thousand Gallons
Monthly sewer rates were last increased in October of 2013. The sewer rate is based on monthly water consumption and may be computed as follows:
- 0 Gallons:$5.50 Minimum
- Over 1 Gallon: $2.17 Per Thousand Gallons
Requirements for Obtaining Service
Temporary water service for purposes of cleaning, repairing or testing water lines may be obtained in the city hall offices at 9 Bennett St. No occupancy is allowed with temporary service.
Obtaining regular water service requires a trip to the Water Department's Office at 11 Bennett during the office hours of, 7:30 a.m. to 4:30 p.m., Monday through Friday. The following requirements must be met to obtain service:
- Customer signature
- Billing address
- Driver's License or gov't. photo ID
- Deposit of $50.00
- Certificate of Occupancy - Issued by Building Inspector
If no water service tap exists for a property in the city, a $500 tap fee may be required to provide a connection to the water system for the residence. A higher fee may be necessary for a commercial property if a tap larger than a residential use connection is needed. For urgent utility assistance after regular business hours call the number above to hear a menu of telephone contacts for the utility department.
The Park Hills annual water quality reports linked below, show water hardness due to calcium carbonate levels of approximately 700 parts per million (mg/l) or 40 grains per gallon.
Periodic flushing of residential hot water tanks may help to extend water heater service life and avoid odors from hot water mineralization. Read your owner's manual for further information on extending service life under hard-water conditions.
Chapter 700 of the Park Hills City Code pertains to utilities in Park Hills. Park Hills Utility Department does not locate private water or sewer lines when contacted for line locating by Dig-Rite or others. The Utility Department is only authorized to identify the location of lines maintained by the department.
In the event of a water main failure and for information such as a Boil Wate Order please tune your radio to KFMO AM 1240, check the News Page here on our website, or visit the City's Facebook Page. Other local news media may also carry information for water customers if such measures are needed.
In the event of heavy fire hydrant use, some localized, temporary discoloration of the water may occur. This residue may be flushed away by normal toilet use or lawn-watering before resuming dishwasher or washing-machine use.
The City of Park Hills Water and Wastewater Departments function as an enterprise operation. The Water and Wastewater systems employ 26 workers to perform the varied jobs that keep the systems operating efficiently.